Boundary House Surgery

Boundary House Surgery 2016-04-13 Person 2 5 0

Referrals take more than two weeks. -Why? (should be done on the day) GP not aware of illness and by the time there is a referral to a consultant the illness gets so much worse end up in Hospital for weeks. Can never get an appointment when I want. Medical certificates can not be forward dated and difficult to time it right because no appointments available for specific dates.

Boundary House Surgery 2016-04-08 Person 1 5 0

I don't know what to suggest as even with the help of senior medical community staff my sister still can't get any help. She has phoned and asked for someone to call her back and still they do not. A community Matron has asked for help on her behalf and still no action is taken. It took nearly two weeks for a prescription to be written out for medical equipment, she nearly ran out. This was only resolved by the company contacting the surgery. She is still, after four months, passing blood and blood clots in her urine. GPs have been made aware of this on numerous occasions by her and the community staff. Still no proper investigations have been actioned. She has had cancer once in her life already. Apparently the national awareness programme advice doesn't apply here at Boundary House. She is seriously disabled and can not get to the surgery easily. I suspect it's the people who shout the loudest that get all the attention in these desperate and over stretched times. I would like to "help others get great care" but ANY care would be an improvement for us.

Boundary House Surgery 2016-03-21 Person 2 5 0

over the last year or so i noticed the surgery has gone down hill you cant get thru on phone easy theres never appointments.As for the Drs they dont seem to listen anymore,and i have been with them since birth 1965

Boundary House Surgery 2016-03-21 Person 1 5 0

This surgery has a very poor admin system, I have had to do their job for them several times.

Boundary House Surgery 2016-03-11 Person 5 5 0

I would always recommend this surgery as I have always been looked after and have found it easy to make appointments. Online prescription renewals are very stress-free.